Shipping policy
Shipping Policy
Last Updated: 6/6/2025
Thank you for shopping with VMYTH ! We strive to process and ship your orders as quickly as possible. Below are the details of our shipping process, delivery times, and other important information.
1. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
- During peak seasons or promotions, processing times may be slightly longer.
2. Shipping Options & Delivery Times
Domestic Shipping (Within China)
| Shipping Method | Estimated Delivery Time | Cost |
|----------------|----------------------|------|
| Standard Shipping | 3-7 business days | Free |
| Expedited Shipping | 2-4 business days | Free if over $200 |
International Shipping
| Shipping Method | Estimated Delivery Time | Cost |
|----------------|----------------------|------|
| Standard International | 7-21 business days| Calculated at checkout |
| Express International | 5-10 business days| Calculated at checkout |
Delivery times vary by destination and customs processing.
3. Shipping Restrictions
- We currently ship to most worldwide destinations.
- Some locations may have restrictions due to carrier limitations.
- PO Boxes & APO/FPO addresses: We may not ship to these addresses depending on the carrier.
4. Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.
- If tracking hasn’t updated within 5 business days, please contact us.
5. Shipping Delays & Lost Packages
- Carrier delays (weather, customs, holidays) are beyond our control.
- If your package is lost in transit, contact us within 30 days of shipment, and we’ll assist in filing a claim with the carrier.
6. Undeliverable Packages
- If a package is returned to us due to an incorrect address, refusal of delivery, or failed delivery attempts, we will contact you for a reshipping fee or refund (minus original shipping costs).
7. Customs & Import Fees (International Orders)
- International customers are responsible for customs fees, taxes, or import duties (if applicable).
- VMYTH is not responsible for these charges, and non-payment may result in delayed delivery.
8. Contact Us
For any shipping-related questions, reach out to:
📧: aftersale@vmyth.com